BASIC POLICIES
- All tickets are sold by the seat. One ticket fits all, ages 2 – 100+. Children under 2 sit free on a lap.
- Luggage, strollers, coolers, backpacks, and other “freight” are not permitted on the passenger coaches.
- Pre-paid tickets are good for the ride on the specific date and time the reservation was made for.
- Office hours: Monday – Thursday, 9 a.m. -3 p.m.
REFUND/CANCELLATION POLICIES
- Requests for refunds will be handled on an individual basis. In most cases, a replacement ticket for another ride will be issued dependent on the reason for the refund request.
- All refund requests for reservation only/limited seating events such as Murder Mystery Train Ride or Wine Tasting Specials must be received no later than TWO WEEKS prior to your trip. All sales will be final and no refunds will be granted after this point. For complete cancellations at any time, a $10 processing fee will be retained.
- Pre-paid ticket reservations for rides designated as Special Events must be canceled at least 48 hours in advance to receive a refund. After this point, ALL SALES ARE FINAL and NO REFUNDS or CREDITS will be granted.
- A $10 fee is charged to refund any reservation paid by credit card.
- No refunds will be given after the train has departed the station.
- No refunds are given for group no-shows.
- We have never canceled a scheduled train ride; however, should there be the need to cancel a train ride, refunds or exchanges for future rides will be gladly given.
DISCLAIMERS
- Our steam locomotive burns soft coal. Occasionally, cinders and sooty water may spray from the smokestack and soil clothing. The Arcade & Attica Railroad does not assume any responsibility for soiled clothing.
- We reserve the right to alter schedules and substitute motive power as operating circumstances warrant.
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All trains, unless otherwise noted, depart from Arcade Station, 278 Main Street, Arcade, NY 14009 If using GPS, Navigate to 278 Main Street, Arcade, NY 14009. Do not type in Arcade and Attica Railroad, it will take you someplace else.
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Yes, our coaches are heated but please dress for weather conditions.
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No, our train is not air-conditioned, we do have ceiling fans.
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Please arrive at least 30 minutes prior to departure to allow for parking and to pick up your tickets at our Arcade Station before boarding.
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You should be at the boarding area 15 minutes prior to your train’s departure. The train departs on time and will not wait.
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Yes, Our Arcade Station has a selection of t-shirts, sweatshirts, hats, toys, books, gifts, Christmas ornaments, & more.
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When purchasing tickets online, you can use Visa, Mastercard, Discover and American Express.
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The Arcade and Attica Railroad is pleased to offer $2.00 off per ticket of groups of 20 or more. To receive discount, you must secure your group by calling our office at 585-492-3100.
This discount excludes special events.
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Yes, we can provide you with a quote for a single coach or an entire train. Please call 585-492-3100 or email: arcadeandatticarr@yahoo.com.
I would like you to include a Contact page then we could say…
Email us using the form on our Contact Page, providing as much information as possible about your event, and we will be happy to furnish a quote.
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Please be aware that our trains run regardless of weather. Refunds are only available if the train does not operate.
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Yes, we can exchange them for another date and time, same value. (Must be notified 48hrs ahead of time)
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Yes, restrooms and changing stations are available at both Arcade & Curriers Station. (No restrooms on the train)
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Our historic coaches can accommodate for wheelchair accessibility, please note we have limited seating and you must call 585-492-3100 our office to book your seats.
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No outside Food, beverage, or Alcohol is permitted unless otherwise stated.
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Yes, and when purchasing tickets please be sure purchase them all together.